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Shipping and Returns

Returns, Refunds and Exchanges Policy

Costlesstarps has a 30-day return policy on all unopened products sold. Made to order products, such as vinyl products, sale items or discounted items are not eligible for return and sales are final. Your item(s) must be inspected upon arrival to be sure all parts and components are accounted for. All returned merchandise is subject to a 25% restocking fee and is at the discretion of our returns department. All returned merchandise, if approved, will be credited for the original purchase price minus shipping charges and restocking fees. All returned merchandise must be in the original unopened packaging with the original receipt before 30 days of the purchase date. You will need to keep a copy of your return shipping tracking number that was issued by UPS. The tracking number will help us confirm that the package was received by our staff. Shipping charges to our returns department are the responsibility of the customer.

If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. Costlesstarps will not accept returns on merchandise if the original packaging has been altered or if the original purchase receipt does not accompany the package. If the packaging on any item has been opened, will deny any refund attempt. Shipments that are refused will be credited with the original purchase price minus both the original and return shipping charges. There are no exceptions. If you decide that the product is no longer needed while the merchandise is in transit, then normal return procedures must take place.

Costlesstarps guarantees that the tarps and covers will arrive in a new and unused condition, free of any manufacturer defects or flaws. Beyond this guarantee, the use of tarps and canopies is at your own risk. We are not responsible for damage caused by use of the product. Variables such as weather, natural elements and damage caused by wear and tear as well as improper installation or neglect are not our responsibility. These are general purpose covers and used for endless application types. We cannot, nor do we promise that the cover will work with every application imaginable.


Costlesstarps does not accept returns on open tarp packages. It is the responsibility of the customer to measure the area in which the tarp will be used prior to ordering. It is important to read all item descriptions carefully. Some tarp products, such as the canopy replacement covers, refer to the replacement frame size and not the actual tarp size. This means that the actual size of the tarp cover will be two feet larger than the frame dimension to accommodate for the rise of peak on frame structures. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way.


Costlesstarps is not responsible for canopies or tarps lost or damaged due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms, or any other natural occurring event. It is highly recommended that all canopy frames be secured to the ground with either weight, rope, or tie wire. All tarps (covers) should be tightly attached to the canopy frame with a flexible elastic product such as bungee rope or chords that allow for flex. Bungee ties should be checked periodically to ensure tightness. If extreme weather conditions are forecast it is strongly recommended that the canopies tarp is removed until undesirable weather has passed. It is the customer’s responsibility to use discretion during periods of inclement weather and to take the necessary steps to ensure damage is not caused to the canopy or tarp when these acts of nature are present.


You will be provided with a UPS tracking number via the email provided during the time of your order. We do not require a signature for delivery. We are responsible for getting your package to your delivery address. We are not responsible for porch theft or any other event after item(s) have been delivered.

How to Return an Item

  1. Please contact us to request a refund. 
  2. If approved you will be given further instruction on where to send and how to make your return.
  3. Include in your package -a signed letter stating the reason(s) for your return and the original receipt, photos of the items defect, and photos of the shipping box.

Return Exceptions

 items cannot be returned if they are opened. Please contact us to receive return authorization.

Merchandise that has been opened, damaged, used or altered will not be accepted for return or exchange. 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are unable to fulfill your order for any reason, your credit card will be refunded. 

Shipping Policy


All orders are shipped within 3 business days, Monday – Friday, 8am – 5pm. Closed holidays.

Note: Due to high order volume and COVID19-related manufacturing delays, please allow 3-7 business days to process your order. We apologize for any inconvenience this may cause.


We use UPS to deliver our orders.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of the products and your location. Before the final checkout page, you will be shown what the cost of shipping will be and will have a chance to not place your order if you choose. 

Back Orders 

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 



By Appointment Only
Shady Cove, Oregon
Open Mon-Fri, 9am-5pm (Pacific)